Advantage and Disadvantage of Telecommunication

Although face-to-face communication would be the preferred method of conducting an intervention, it is likely that elephone interventions will be used by most pharmacies at some stage. This brief guide will help you and your staff communicate more effectively when using the telephone as part of the NMS. The words we use make up less than 10% of the way we communicate in a face-toface situation, with the way we say these words (paralinguistics) and body language making up the remaining percentage. When you are dealing with someone over the telephone you cannot see them, which deprives you of most of the information you would normally have about the other person (body language, eye contact etc). Related article: Disadvantages of Aquatic Plants You can base your judgements only on the words you can hear and the way they are being said, which can sometimes present challenges. Advantages and disadvantages Some of the advantages and disadvantages of telephone communication are: Telephone communication Advantages of communicating by telephone: †¢ ofteneasiertoreachsomeonebyphone than by trying to arrange to see them in person; more convenient for patients †¢ morelikelytosucceedincontacting someone – especially if a time / date has been agreed (few people are able to ignore the telephone and leave it ringing) telephoneconversationsare,onaverage, shorter than face-to-face conversations as it’s easier to control the conversation and take the initiative. Disadvantages of communicating by telephone: †¢ it’smoredifficulttoestablisharapporton the telephone, as you don’t have all the visual signals that help you to get on the â€Å"same wavelength† as the other person †¢ whenphonin gsomeoneit’spossibleto intrude at an inconvenient time and not realise it †¢ it’seasytoassumethatyouhavetheother person’s undivided attention †¢ youaremorelikelytogetdistractedand let your attention wander itismoredifficulttoavoid misunderstandings – you cannot use visual behaviour to get feedback on whether your message has been understood or if there are things left unsaid †¢ somethingsareimpossibletocheckover the telephone such as inhaler techniques †¢ youaremorelikelytobelieveyoucando other things at the same time as using the telephone – DON’T! Voice matching Thefirstthreesecondsofaphonecall are important, as this is when the other person makes a judgement about the caller. When making an outgoing call listen to the pitch, speed, volume and tone of the other erson’svoicewhentheyfirstspeakandtry to â€Å"match† it. Matching is a good way of building rapport, which can otherwise be difficultoverthetelepho ne,andmakesthe other person feel more comfortable. Tips for effective telephone interventions Opening the conversation NMS intervention Introduce yourself clearly and ask to speak to the patient using their preferred title / name. Check it’s still convenient to speak to the patient. If the patient is concerned about disclosing sensitive personal information over the telephone and cannot besatisfiedthatthecallerisringingfrom he pharmacy he / she may contact the pharmacy directly instead. Explain in a clear, simple manner the purpose of the call – check the patient understands the nature of the NMS and the reasons for the discussion. Youshouldalsoconfirmconsentatthis stage. Inform the patient you will be asking a series of questions about their new medicines and that you will be making notes as you go along. Listen to the patient’s responses as you work though the questions – resist the temptation to interrupt. Demonstrate you are listening by making noises such as â€Å"um†, â€Å"yes†, and â€Å"really†. Use assertive behaviour to stay in control of the call – use open / closed questions as appropriate (open questions invite detailed answers whereas closed questions invite single word answers). Body language Body language, even though it can’t be seen, can affect our voice when on the telephone. Therefore, think about your posture whilst on the phone. If you are comfortable and relaxed your voice is likely to reflect this. Remember to smile – even though it can’t be seen it will be â€Å"heard† and you will sound friendly and assertive. If you are standing up whilst n the telephone this can also make you sound more assertive, and it is another way of ending a telephone call if you stand up during a conversation. Using a closed question for example is often helpful in stopping an enthusiastic patient digressing from appropriate lines of questioning. Do not rush through the call. Talk at the patient’s pace and pause after providing advice or of fering solutions to a problem to allow the patient to air their views about this. Finally agree the time / date for any followup intervention. Remember to give the call your undivided attention! Advantage and Disadvantage of Telecommunication Although face-to-face communication would be the preferred method of conducting an intervention, it is likely that elephone interventions will be used by most pharmacies at some stage. This brief guide will help you and your staff communicate more effectively when using the telephone as part of the NMS. The words we use make up less than 10% of the way we communicate in a face-toface situation, with the way we say these words (paralinguistics) and body language making up the remaining percentage. When you are dealing with someone over the telephone you cannot see them, which deprives you of most of the information you would normally have about the other person (body language, eye contact etc). Related article: Disadvantages of Aquatic Plants You can base your judgements only on the words you can hear and the way they are being said, which can sometimes present challenges. Advantages and disadvantages Some of the advantages and disadvantages of telephone communication are: Telephone communication Advantages of communicating by telephone: †¢ ofteneasiertoreachsomeonebyphone than by trying to arrange to see them in person; more convenient for patients †¢ morelikelytosucceedincontacting someone – especially if a time / date has been agreed (few people are able to ignore the telephone and leave it ringing) telephoneconversationsare,onaverage, shorter than face-to-face conversations as it’s easier to control the conversation and take the initiative. Disadvantages of communicating by telephone: †¢ it’smoredifficulttoestablisharapporton the telephone, as you don’t have all the visual signals that help you to get on the â€Å"same wavelength† as the other person †¢ whenphonin gsomeoneit’spossibleto intrude at an inconvenient time and not realise it †¢ it’seasytoassumethatyouhavetheother person’s undivided attention †¢ youaremorelikelytogetdistractedand let your attention wander itismoredifficulttoavoid misunderstandings – you cannot use visual behaviour to get feedback on whether your message has been understood or if there are things left unsaid †¢ somethingsareimpossibletocheckover the telephone such as inhaler techniques †¢ youaremorelikelytobelieveyoucando other things at the same time as using the telephone – DON’T! Voice matching Thefirstthreesecondsofaphonecall are important, as this is when the other person makes a judgement about the caller. When making an outgoing call listen to the pitch, speed, volume and tone of the other erson’svoicewhentheyfirstspeakandtry to â€Å"match† it. Matching is a good way of building rapport, which can otherwise be difficultoverthetelepho ne,andmakesthe other person feel more comfortable. Tips for effective telephone interventions Opening the conversation NMS intervention Introduce yourself clearly and ask to speak to the patient using their preferred title / name. Check it’s still convenient to speak to the patient. If the patient is concerned about disclosing sensitive personal information over the telephone and cannot besatisfiedthatthecallerisringingfrom he pharmacy he / she may contact the pharmacy directly instead. Explain in a clear, simple manner the purpose of the call – check the patient understands the nature of the NMS and the reasons for the discussion. Youshouldalsoconfirmconsentatthis stage. Inform the patient you will be asking a series of questions about their new medicines and that you will be making notes as you go along. Listen to the patient’s responses as you work though the questions – resist the temptation to interrupt. Demonstrate you are listening by making noises such as â€Å"um†, â€Å"yes†, and â€Å"really†. Use assertive behaviour to stay in control of the call – use open / closed questions as appropriate (open questions invite detailed answers whereas closed questions invite single word answers). Body language Body language, even though it can’t be seen, can affect our voice when on the telephone. Therefore, think about your posture whilst on the phone. If you are comfortable and relaxed your voice is likely to reflect this. Remember to smile – even though it can’t be seen it will be â€Å"heard† and you will sound friendly and assertive. If you are standing up whilst n the telephone this can also make you sound more assertive, and it is another way of ending a telephone call if you stand up during a conversation. Using a closed question for example is often helpful in stopping an enthusiastic patient digressing from appropriate lines of questioning. Do not rush through the call. Talk at the patient’s pace and pause after providing advice or of fering solutions to a problem to allow the patient to air their views about this. Finally agree the time / date for any followup intervention. Remember to give the call your undivided attention!

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Dark Invasion - Essay Example Morgan. The Bomb Squad head of department, Tom Tunney, who is a New York Police Inspector is assigned the crucial mission of seizing them. Tom Tunney assembles a team of operatives to hunt down these conspirators among a very large population of Germans but the more he unveils the enemies plan the more he comes to understand that their plan is way much dangerous and complex than he thought. The New York’s Police Department captain, Tom Tunney, is the one who suspect that the series of explosions that occurs in the country, which particularly targets the ships and destroyed munitions plants, is part of much bigger plan by the enemy to destroy America and he sets on a very determined journey to find the perpetrators. Tunney’s work is remarkable, considering the fact that he had a jurisdictional limitation as he had to work for both the federal government and the NYPD. In this true story tale it is observable that the then head of state, Wilson, Was informed of the plot of the intelligent network of German spies but it seemed not to strongly concern his decision. The Germans were satisfactorily convinced that they were right to wage war to the USA because the claimed neutrality of the Americans was hypocritical and equally dangerous to the father land. Tunney discovers the enemy’s devilish plan to blow out the ST. Patrick Cathedral. The German saboteurs planned to blow out the Cathedral to try and stop the Americans from joining the war on the side of the allies. Although it was not clear to the national security department if it was the activist and the anarchist who were plotting on this, the plan was still shuttered down by the NYPD. Tunney together with his loyal operative, learn of the imminent attack on the church and successfully manages to neutralize the plan which jeopardizes the malicious intensions of the enemy(Howard 32). The German operatives to the

International Banking Essay Example | Topics and Well Written Essays - 2000 words - 2

International Banking - Essay Example Studying the prospects and challenges for Islamic banking could reveal useful lessons for a reorientation of Western conventional banking. A key feature of the conventional banking system as practiced today is that it is based on interest. This is an amount of money that is paid on deposits at banks and levied on the loans they provide. This system is designed to benefit money lenders whereas borrowers are made to bear the risks entirely. Consequently, this system facilitates exploitation and many borrowers become burdened by rising values of their debts. Occasionally the problems become so extensive that financial crises occur. The Islamic financial system is characterized by the strict prohibition of riba, which is the charging, paying and receiving of interest on money loaned. The Quranic injunction is in chapter 2, verse 275, which states, â€Å"Allah has allowed the sale and has prohibited interest†. The prohibition extends to both the lending and taking of money involving interest or partaking in any other way in an interest based transaction. The justification is that the charging of interest results in an imbalance and it therefore promotes exploitation whereas the Islamic system is designed to ensure balance, fairness and justice (‘adl) in all financial dealings. Actually, Islamic finance is not unique in its prohibition of interest but it has perhaps developed the most sophisticated system to help implement interest-free banking. As Lewis (2007) noted, usury was prohibited in all the major religions but people then made it acceptable. For example, it is also prohibited in Exodus (22:2 5). In addition, the shariah (Islamic law) advises to avoid gharar (uncertainty), qimar (speculation) and greed. In short, shariah compliant financial products and services do not involve any interest and speculation and uncertainty is minimised as far as possible. Instead, the Islamic system of finance is based on the principle of shirakah, which